Try to reply to the following letter.
7 St Luke’s Rd
Tunbridge Wells
TN4 9CG
June 7th
Med Tours
106 Netherwood Rd
London W14 3PG
To whom it may concern,
I am writing to complain about the terrible organization of a holiday recently booked with Med Tours.
My wife and I had chosen to stay in Bugibba, Malta from 19-26 May (ref: BMT 532) in order to celebrate our wedding anniversary together in peaceful and relaxing surroundings.
Our troubles began at the airport where our outward flight was delayed for over four hours. The check-in staff were unhelpful and there was no representative from Med Tours present to help deal with the situation. We finally took off at 3:15 pm and eventually arrived at the hotel in the evening, tired and frustrated with having wasted the first day of the holiday.
The hotel was reasonably comfortable but the food lacked variety and the service was poor. Although advertised as ‘a stone’ s throw from the beach’, the hotel is in fact situated on the other side of a busy main road and is at least 20 minutes’ walk away. The shops in the resort were crowded and expensive and there were a lot of noisy roadworks in the town.
Last but not least, the return flight was scheduled for 9:10 am which meant having to leave the resort at dawn to get to the airport on time. As a result, the stay is certainly not seven days as advertised and certainly cannot be described as ‘a haven of peace and tranquility’. I am therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Yours faithfully,
Arthur Grundy
7圣卢克的采访
坦布里奇韦尔斯的
TN4 9 CG
6月7日
地中海之旅
内瑟伍德路106
伦敦W14 3 PG
它所可能担忧,
我写信投诉的可怕的组织最近与地中海度假旅游预订。
我的妻子和我有选择留在Bugibba、马耳他从19-26可能(ref:BMT 532)为了庆祝我们结婚周年,一起在宁静,轻松的环境。
我们在机场的麻烦就开始了我们的外在飞行被推迟了4个多小时。值机人员是无益的,没有代表从地中海之旅在场帮助处理这种情况。我们终于在3点15分起飞点并最终抵达饭店在晚上,疲倦和沮丧与你已经浪费了假期的第一天。
旅馆很舒适,但食物缺少变化,服务也很可怜的。尽管广告宣传为“石头”年代扔从海滩”,酒店是事实上坐落在另一边的一个繁忙的大街上,至少20分钟的步行路程。商店在拥挤的旅游胜地和昂贵的,有很多吵闹的城市道路施工。
最后但并非最不重要,返程航班原定9:10我这意味着不得不离开这个度假胜地。拂晓时分准时到机场。因此,保持当然不是像宣传七天,当然不能被描述为“一个和平和宁静的天堂”。因此我寻找补偿给您带来的不便和苦难的被毁坏的节日。
7圣卢克的采访
坦布里奇韦尔斯的
TN4 9 CG
6月7日
地中海之旅
内瑟伍德路106
伦敦W14 3 PG
它所可能担忧,
我写信投诉的可怕的组织最近与地中海度假旅游预订。
我的妻子和我有选择留在Bugibba、马耳他从19-26可能(ref:BMT 532)为了庆祝我们结婚周年,一起在宁静,轻松的环境。
我们在机场的麻烦就开始了我们的外在飞行被推迟了4个多小时。值机人员是无益的,没有代表从地中海之旅在场帮助处理这种情况。我们终于在3点15分起飞点并最终抵达饭店在晚上,疲倦和沮丧与你已经浪费了假期的第一天。
旅馆很舒适,但食物缺少变化,服务也很可怜的。尽管广告宣传为“石头”年代扔从海滩”,酒店是事实上坐落在另一边的一个繁忙的大街上,至少20分钟的步行路程。商店在拥挤的旅游胜地和昂贵的,有很多吵闹的城市道路施工。
最后但并非最不重要,返程航班原定9:10我这意味着不得不离开这个度假胜地。拂晓时分准时到机场。因此,保持当然不是像宣传七天,当然不能被描述为“一个和平和宁静的天堂”。因此我寻找补偿给您带来的不便和苦难的被毁坏的节日。
您忠实的,
亚瑟Grundy
Received your E-mail with many thanks.
Firstly, we'd like to express our sincere thanks for that you have chosen MED tours' Seven Days Holiday in Bugibba, Malta. ANd hope you and your wife have a wonderful memories in these days.
Secondly, we are sorry that the flight was delayed by over four hours and our staff didn't present to solve the problem in time.But as you know, the delay of the flight happens a lot due to weather conditions,etc, which we are unable to control. Therefore,hope you can kindly understand the situation.
Thirdly,追问
Thirdly? Thirdly what?
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