1、每天对callcenter（呼叫中心）来量数据进行实时挖掘和分析，与各主管进行随时沟通，了解即时的运营状况，并制作成MOD报告，来协调呼叫中心人员的分配和支援工作。
2、每周对各team数据进行深度挖掘，制作出各类重要指标数据，例如产能、满意度、掉线率等，协助各主管对自己小组组员的考核和改进工作。
3、协助客服总监制作每周客服工作报告，收集各sup的工作项目，进行归类和总结，并附带客服运营状况和改进方案，提供给公司管理层参考。
4、每季度协助客服总监对各team的考核工作，包括各类指标是否达标，并结合实际情况，总结原因，提出合理方案，并参与下一季度的KPI指标的制定和工作目标。
在国内领先的电子商务公司ebay易趣担任过两年运营中心数据分析员，熟悉运营中心的各类数据信息，并熟练得制作成各类报表，并能很好的与运营中心各领导进行有效沟通，提出一些有建议性的方案和措施。
进入易趣公司呼叫中心以来，使其很多不完善的报表得到相应的完善，并参与领导层KPI指标的制定。
非常感谢一楼的解答，不过还是急需英文的版本，谢谢！
NO1.Every day of the callcenter (Call Center) to conduct real-time data mining and analysis, with the director at any time to enhance the understanding of real-time operating conditions, and made into MOD reports, call center staff to coordinate the distribution and support.
NO2.Weekly on the team depth data mining, to produce all kinds of important indicators of data, such as productivity, satisfaction, dropped rates to help group members of their own director of assessment and improve their work.
NO3.To assist the Customer Service Director to produce the weekly job report, the collection of the sup of the work items are classified and summed up, and incidental operations and improve customer service program, available to the company's management reference.
NO4.To assist the Customer Service Director to produce the weekly job report, the collection of the sup of the work items are classified and summed up, and incidental operations and improve customer service program, available to the company's management reference.
At the domestic leading e-commerce company eBay ebay Operations Center for two years served as a data analyst familiar with the operation of various types of data center information, and get into all kinds of skilled Report, and very good with the operating center for effective leadership communication, has put forward some proposals of programs and measures.
EBay companies to enter the call center since its a lot of imperfect Report corresponding perfect, and to participate in the leadership of the development of indicators KPI.
翻译完啦,还比较容易嘛 哈哈.放心用吧~
NO2.Weekly on the team depth data mining, to produce all kinds of important indicators of data, such as productivity, satisfaction, dropped rates to help group members of their own director of assessment and improve their work.
NO3.To assist the Customer Service Director to produce the weekly job report, the collection of the sup of the work items are classified and summed up, and incidental operations and improve customer service program, available to the company's management reference.
NO4.To assist the Customer Service Director to produce the weekly job report, the collection of the sup of the work items are classified and summed up, and incidental operations and improve customer service program, available to the company's management reference.
At the domestic leading e-commerce company eBay ebay Operations Center for two years served as a data analyst familiar with the operation of various types of data center information, and get into all kinds of skilled Report, and very good with the operating center for effective leadership communication, has put forward some proposals of programs and measures.
EBay companies to enter the call center since its a lot of imperfect Report corresponding perfect, and to participate in the leadership of the development of indicators KPI.
翻译完啦,还比较容易嘛 哈哈.放心用吧~
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第1个回答 2009-03-10
翻译不在行，不过这段简历是有问题的，建议斟酌之后再求人翻译。
尤其如果是要进外企，那就更是如此了。
我从事电子商务很多年了，很熟悉这个圈子里的潜规则，你的职位目标在于数据分析领域，只是以前偏于客服中心方面，虽然有ebay的工作经历，可惜国内对ebay的运营并不认可。
所以建议更改建立如下：
1、强调数据分析能力——工具、方法和经验。
2、强调实际案例——说服力。
3、职能描述要精简——尤其要突出挖掘、分析、应用and循环这些重点层次。
4、去掉“熟悉运营中心的各类数据信息”这种敏感的话，招聘数据分析师最重要的是职业道德和精神，这句模棱两可的话会让人误会，突出的还是挖掘的能力好一些。
5、建议更改后再翻译吧。
尤其如果是要进外企，那就更是如此了。
我从事电子商务很多年了，很熟悉这个圈子里的潜规则，你的职位目标在于数据分析领域，只是以前偏于客服中心方面，虽然有ebay的工作经历，可惜国内对ebay的运营并不认可。
所以建议更改建立如下：
1、强调数据分析能力——工具、方法和经验。
2、强调实际案例——说服力。
3、职能描述要精简——尤其要突出挖掘、分析、应用and循环这些重点层次。
4、去掉“熟悉运营中心的各类数据信息”这种敏感的话，招聘数据分析师最重要的是职业道德和精神，这句模棱两可的话会让人误会，突出的还是挖掘的能力好一些。
5、建议更改后再翻译吧。
第2个回答 2009-03-10
网上不是很多吗？干嘛还要这样啊？。。。楼下说你简历有问题，那更不可能翻译了。。
