邮件内容：
Dear Sam,
I’m very disappointed about our co operation.
Every time we have an order you are in big delay.
Last order you shipped (Po. 861) should arrive here at the beginning of September. Until now this order is still in China and I’ll receive just on middle of October. And no one advised us.
I sent this order on June 13th and you shipped 4 months later.
How can I work on this way?
I’m still waiting for complete old orders from last year (see Po. 111 – Po. 112 are not complete)
The orders 120 and 121 we received are not complete.
I’m still waiting for the orders (747 – 824 under warranty).
I need information about the order situation. Very very soon.
If you don’t want ship us the order 747 – 824 under warranty we need receive the credit note for this goods.
Keep me informed very urgent.
Regards,
Luca Toccafondi
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Dear Mr Toccafondi,
First of all, sorry for all these delays and we are fully understand the situation. Our production dept is doing everything they can try to improve the L/T for all pending orders, I will provide you more info later on as soon as I got confirmation from the production.
During Aug, Step and Oct, we have some difficulty in (è¿éä½ è¦å¡«ä¸ä¸äºå¯¼è´äº¤è´§å»¶æççç±ï¼å¹¶è§£éè¿äºå°é¾æ æ³å¨çæå å æ)
(ç¶åä½ è¦èµ¶å¿«åç产é¨ç¡®è®¤è®¢å111~112ç°å¨çç¶åµï¼ä»ä¹æ¶åå¯ä»¥åºè´§ï¼è¿æ订å120~121çå°¾æ°ä»ä¹æ¶åå¯ä»¥åºå®ï¼åæ¥å°±æ¯747~824çç¶åµï¼è¿äºä¿¡æ¯å¦æä¸è½åæ¶åå¤çè¯å®¢æ·å°±æ¤åäºã)
有合适的理由吗？这个应该在延迟交货的时候就提前和客户解释清楚。
