多奈利、贝瑞和汤姆森是这样描述客户和顾客的区别的:对于一个机构来讲,顾客是可以没有名字的,而客户则不能没有名字;顾客是作为某个群体的一部分获得服务的,而客户是以个人为基础的;顾客可以是公司的任何人为其服务,而客户则是由专人服务的。企业把对客户营销方式引入对顾客的营销,尽量了解到单个顾客的需要和愿望,提供个性化和人格化的服务,来增加公司与顾客的社会联系。通过为顾客提供像客户一样的服务,企业与顾客建立良好的社交关系,减小顾客转向竞争对手的可能性。
这一段要如何翻译呢???
谢谢各位大侠了!!
多奈利、贝瑞和汤姆森discribe the differences between costumers and clients as following:
by a company,a costumer's name may not be remembered, but a client's have to be.
A costumer is served s a part of a colony, while a client is served as an individual.
A costumer can be served by anyone in the company, while a client is served by fixed peple.
By understanding the desire of every single costumer, and providing personalized services, comanies improve the public relation with costumers.In another word, by serve the costumers as clients, companies improve their costumer loyalty.
我觉得原文最后两句意思小有重复,这是我自己根据意思译的,觉得好就追加点分吧,累死了
by a company,a costumer's name may not be remembered, but a client's have to be.
A costumer is served s a part of a colony, while a client is served as an individual.
A costumer can be served by anyone in the company, while a client is served by fixed peple.
By understanding the desire of every single costumer, and providing personalized services, comanies improve the public relation with costumers.In another word, by serve the costumers as clients, companies improve their costumer loyalty.
我觉得原文最后两句意思小有重复,这是我自己根据意思译的,觉得好就追加点分吧,累死了
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第1个回答 2007-11-04
More奈利, Berry and Thomson described is the difference between customers and the customers: For an institution speaking, customers can not name, and customers can not name; Customers as part of a group access to services and customers on an individual basis; Customers can be public Secretary for the services of any person, and customers is a free service. Enterprise to the introduction of customer marketing customer marketing, to understand individual customer needs and aspirations, providing personalized and personalization services to companies and their customers, increase social connections. By offering customers the same services as customers, businesses and their customers, a good social relations, reducing the possibility of customers to competitors.本回答被网友采纳
第2个回答 2007-11-17
Many 奈 advantages, shell Switzerland and Thomsen are describes thecustomer and customer's difference like this: Says regarding anorganization, the customer is may not have the name, but the customercannot not have the name; The customer is took some community a partobtains the service, but the customer is take personally as thefoundation; The customer may be company's any artificial its service,but the customer is serves by the specialist. The enterprise to thecustomer marketing way introduction to customer's marketing,understood as far as possible single customer's need with the desire,provides the individuality and the personification service, increasesthe company and customer's social relation. Through provides likes thecustomer same service for the customer, the enterprise and thecustomer establishes the good public relations relations, reduces thecustomer to change the competitor the possibility.