假如你是Jim,你的朋友李华来信诉说他自己不知道如何与难相处的人沟通。请你用英语写一篇短文，谈谈自己对此事的看法并给他一些建议
How to Improve Communication With Difficult People
Trying to communicate with a difficult person can be compared to trying to solve a difficult problem.The quandary is that the difficult person doesn't understand that he is "the problem" at all. The good news is that communication with difficult people can be improved by using basic problem-solving and communication skills. At the moment that the difficult person is his most "difficult," it is important to deal with the situation in a positive way that could give encouragement and hope to the person behind the frustration. Here are some tips for dealing with difficult people:
1 Remain positive.
Don't take angry statements personally. Difficult people are more than likely difficult with other people, too. As Bill Lampton, Ph.D., wrote in a Business Know-How website article, "Remember, they are not singling you out."
2 Remaining calm is necessary to the success of communication.
Reverse the situation. Keep all communications calm and face-to-face. Emails and text messages are too easy to misinterpret. Phone calls are often not a good idea. It is too easy for the difficult person to hang up angrily or for a connection to be dropped on a cellphone, leaving one person thinking that the other hung up.
3 Listen effectively. Remember that a feeling is behind the behavior of that difficult person. Listening to her feelings is important to help her experience a break through toward improving communication. Allow her uninterrupted time to express her feelings.
4 Frowning or folding arms signals anger.
Practice positive body language. Hold your arms comfortably and in a non-threatening manner. Hold eye contact, too. Nod and smile while communicating.
5 Take a timeout, calmly, if needed.
Take a timeout. Angry communication rarely has positive outcomes. If the situation gets too overheated, suggest a cool-down time. Take some time to think or sleep on it, or arrange a time to meet again in a safe and positive environment to communicate.
6 Understand that solving the problem will take work.
As with any problem in life, it cannot be ignored or avoided. "Knowledge and concern must be buttressed by skill in personal relations," states Jay E. Adams in his book "Competent to Counsel." The more understanding exists between two people, the easier communication becomes.
Trying to communicate with a difficult person can be compared to trying to solve a difficult problem.The quandary is that the difficult person doesn't understand that he is "the problem" at all. The good news is that communication with difficult people can be improved by using basic problem-solving and communication skills. At the moment that the difficult person is his most "difficult," it is important to deal with the situation in a positive way that could give encouragement and hope to the person behind the frustration. Here are some tips for dealing with difficult people:
1 Remain positive.
Don't take angry statements personally. Difficult people are more than likely difficult with other people, too. As Bill Lampton, Ph.D., wrote in a Business Know-How website article, "Remember, they are not singling you out."
2 Remaining calm is necessary to the success of communication.
Reverse the situation. Keep all communications calm and face-to-face. Emails and text messages are too easy to misinterpret. Phone calls are often not a good idea. It is too easy for the difficult person to hang up angrily or for a connection to be dropped on a cellphone, leaving one person thinking that the other hung up.
3 Listen effectively. Remember that a feeling is behind the behavior of that difficult person. Listening to her feelings is important to help her experience a break through toward improving communication. Allow her uninterrupted time to express her feelings.
4 Frowning or folding arms signals anger.
Practice positive body language. Hold your arms comfortably and in a non-threatening manner. Hold eye contact, too. Nod and smile while communicating.
5 Take a timeout, calmly, if needed.
Take a timeout. Angry communication rarely has positive outcomes. If the situation gets too overheated, suggest a cool-down time. Take some time to think or sleep on it, or arrange a time to meet again in a safe and positive environment to communicate.
6 Understand that solving the problem will take work.
As with any problem in life, it cannot be ignored or avoided. "Knowledge and concern must be buttressed by skill in personal relations," states Jay E. Adams in his book "Competent to Counsel." The more understanding exists between two people, the easier communication becomes.
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